Upon entering the grease and ketchup stained mess that was also known as the Ocean City McDonald's so that I could use their very cheap wifi to log onto a online class that I registered for, I approached the counter.
"What time are you open until tonight?" I asked the cashier after I ordered a medium Diet Coke.
"I don't know. It depends," she said. I found that odd. How the hell do people not know what time their restaurant is open until?
"OK, do you think you'll be open until 11?" It was 9:00. My class ended at 11:00, so I needed internet access until then.
"Yes, probably, at least 11."
"Thanks," I said. I took my Diet Coke and sat down, logging onto the Mickey D wifi and paying my $2.95 for 2 hours of internet excitement.
At 10:25, a woman began yelling at us. "We're closing the dining room in 10 minutes. You'll need to get out."
"Excuse me?" I asked, confused. "I was told that you were open until at least 11:00. I need to use the wi..."
"Well, I'm the night shift manager and I decide when the dining room opens and closes, and you must get out of her in five minutes," she sneered.
Now I was mad. "I see. So this restaurant has no standards whatsoever. You just open and close at your whim. I'm sorry I inconvenienced you by daring to come." I didn't bother mentioning that this was the filthiest McDonald's I ever set foot in.
We glared at each other. "Your five minutes are up. Get out."
I understand that this woman is not thrilled with her job as the night shift manager of Ocean City's McDonald's. (She also made that clear by bitching at one of the new employees, yelling in her face that she didn't care if it was the girl's first day, she better do her job perfectly.) At the same time, she can suck my dick. I went outside and sat near the drive thru, using every last minute of my wifi purchase. Later today, I plan to call the corporate office. Then a call to the health department. They might be interested in hearing about the vile conditions of the facility, don't you think?
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And the lesson is, don't fuck with Suzanne.
ReplyDeleteGross, is this in New Jersey or Maryland?
ReplyDeleteyou should absolutely get her fired and get the place shut down!!! fuck them! glad you used all your wifi time though.
ReplyDeleteGO GIRL!
ReplyDeleteIt's about time the McD empire was shown up to be what it really is and not the homey organisation that the corporate bullshit cracks it up to be.
You should definitely get in touch with Corporate HQ on this. Several years ago I was friendly with someone who's husband worked at HQ for McDs and I mentioned visiting one where there were no straws and napkins out during lunch time. Her immediate reaction was: which one was it and "I'm going to tell my husband 'cause that should just not happen". Went back to the same McDs later and voila, much cleaner and always with straws and napkins out. McDs are franchises, which partly explains the differences among them.
ReplyDeleteCustomer service is totally over rated. Just ask all the employees of any Starbucks in the city.
ReplyDeleteThis type of experience seems to be more common with each passing month. Walmart, Barnes & Noble, any chain restaurant, I can go on and on. Customer Service is a dying art and it has reached the point that I have run out of time to call various corporate offices each time this type of thing happens.
ReplyDeleteI'm going to contact HQ also. It was disgusting and they wouldn't let me use their outlet.
ReplyDeleteThat's a little bit crazy, hmm? I guess if you manage the McD's you have to assert your power somewhere, huh?
ReplyDeleteI haven't been reading you recently Suzanne, and now I'm remembering why this has been way stupid of me. ; )
Laurie